Yvonne Mercer
Yvonne Mercer
Vice President of Operations, CFE

“At Great Clips, we are fortunate to have access to valuable data and are smart enough to know what key numbers to focus on to help salons grow. Salons that focus on the fundamental benchmarks of great customer service build a foundation to grow and sustain their businesses. That leads to well-run salons and high profits—a win-win-win for franchisees, their staff and their customers!” 

Yvonne provides leadership, direct support, and guidance to franchisees, and oversight to the operations field staff. While maintaining strong systems and processes to provide a quality experience for customers in each location, she also helps ensure individual franchisees develop their businesses to build profitable salons.

Yvonne joined Great Clips in 1994 as a former licensed cosmetologist. She was a Regional Field consultant, Manager, and then Director. Before joining Great Clips, Yvonne held various positions in public relations and broadcast media.

She has a Bachelor’s Degree in Telecommunications from Ohio University. In her free time, Yvonne enjoys baking and yoga. She's a football fan, rooting for The Ohio State University, the Pittsburgh Steelers, and the Minnesota Vikings. In her community, she looks for charitable causes she can do with her children, "so they understand the importance of giving back."