Find a Salon
June 21 2022

Great Clips, Inc. announces executive leadership transitions

Appointments Span Operations & Legal Departments to Further Support Great Clips' Growth Strategy

MINNEAPOLIS, Minn. (June 21, 2022) Great Clips, Inc. today announced a series of executive leadership transitions across the operations and legal areas that are designed to help grow and protect the Great Clips brand into the future.

Leadership changes include: Yvonne Mercer is promoted to Chief Operations Officer (COO), reporting to Rob Goggins (President); Sarah Yatchak becomes Vice President of Operations, reporting to Yvonne Mercer; and Danell Caron is elevated to Vice President of Legal/General Counsel, reporting to Steve Hockett (CEO).

"We are committed to building and delivering the most powerful and enduring hair salon brand, and these executive leadership transitions will help us achieve that goal," said Steve Hockett, CEO of Great Clips, Inc. "We are excited to recognize Yvonne, Sarah and Danell for their contributions to Great Clips and welcome their new perspectives and ideas that will help enhance and grow our brand for years to come."

These executive leadership appointments build off of positive momentum for the brand that was recently ranked first in the Hair Care category in Entrepreneur magazine's Franchise 500 for the fifth year in a row. The brand also released an updated version of its popular app featuring Online Check-In, which provides customers with estimated wait times for their local Great Clips salons and adds their name to a wait list before they arrive.

Image of Yvonne Mercer, Chief Operations Officer

Yvonne Mercer promoted to Chief Operations Officer (COO)

Yvonne Mercer, a former cosmetologist, joined Great Clips, Inc. in 1994 as a Training and Service Representative. She eventually took on various Operations executive leadership roles including Regional Manager and Regional Director.

In 2007, Mercer was promoted to Regional Vice President, Business Services, and in 2014 she was elevated to Vice President of Operations. During her tenure, Mercer has helped open and grow markets across the U.S. and Canada and has been a valuable member of the Great Clips, Inc. Senior Leadership Team.

Image of Sarah Yatchak, Vice President of Operations

Sarah Yatchak named Vice President of Operations

Sarah Yatchak joined Great Clips, Inc. in 2016 as the Senior Director of Legal & Franchise Administration, supporting and engaging with different areas of the business, including Operations. In March 2018, Yatchak was promoted to Associate General Counsel and in January 2020, she was promoted to VP of Legal & General Counsel. Yatchak brought extensive legal and business experience in the franchise industry when she joined Great Clips following positions at nationally ranked law firms and at Buffalo Wild Wings International, Inc.

Image of Danell Caron, Vice President of Legal/General Counsel

Danell Caron promoted to Vice President of Legal/General Counsel

Danell Caron joined Great Clips, Inc. in March 2020, as the Director of Legal & Franchise Administration. She leads the franchise administration and compliance teams and is responsible for all franchise regulatory and compliance matters. Caron also supports various functional areas including real estate, operations, and recruiting. Prior to joining Great Clips, Caron worked for several nationally ranked law firms representing franchisees, as well as emerging and mature franchisors.

About Great Clips, Inc.

Great Clips, Inc. was established in 1982 in Minneapolis, Minnesota. Today, there are over 4,400 independently owned Great Clips® salons throughout the United States and Canada, making it the world’s largest salon brand. Great Clips is 100 percent franchised, and salons are owned locally by more than 700 franchisees across the U.S. and Canada. Great Clips® franchisees employ more than 25,000 stylists. Great Clips® franchised salons provide value-priced, high-quality haircare for men, women and children. Getting a great haircut at a Great Clips® salon is more convenient than ever with Online Check-In, ReadyNext® text alerts and Clip Notes®. To check in online, visit or download the free app. For more information about Great Clips, Inc. or to find a salon location near you, visit

Media contacts

Brittany Trangsrud

[email protected]

Heather Leiferman

[email protected]