Frequently Asked Questions
The fastest way to find the information you're looking for is by checking out the answers to our frequently asked questions below.
The Great Clips App
What can I do with the Great Clips® app?
The Great Clips® app saves you time and makes it easy to check in for your next haircut. If you create an account, checking in is even faster! With an account, you can set favorite salons that show on your app home screen, so you can easily see wait times for those salons.
With the app, you can also receive personalized offers, product promotions, and even haircare and hairstyling tips in your notification inbox. To stay up-to-date faster, you can sign up for Great Stuff push notifications in the Communication Settings tab in the app.
Are there in-app purchases?
Not at this time.
Why sign up and create an account?
An account lets you save your favorite salons, which makes checking in even faster. If you’re using the Great Clips app, you will see your favorite salons right on the home screen. You can still check in using the app or website without signing up. It’s up to you!
What does Great Clips® do with my account information?
We use your account information to connect you with the services that you’d like to receive. For specific details on how we collect, store, and use any personal information you provide, see our Privacy Notice. Be sure to check back as our Privacy Notice may be updated from time to time.
How do I reset my password?
On the Sign In screen, tap on Reset Password. You’ll get an email with a link to change your password.
What if I can’t sign in?
Go to the Sign In screen and tap Reset Password. You’ll get an email with a link to reset your password. If log in issues persist, delete and reinstall the app. Keep in mind that you can still check in online without being signed in.
How do I sign out of the Great Clips app?
At the bottom of the Account screen, tap the Sign out button.
How do I delete my account?
On the Account screen, tap the Delete account button. This action will delete the Great Clips app account. If you would like to delete the app from your device, you can do so at any time.
For information on consumer data rights, check out our Privacy Notice.
How do I stop receiving app push notifications?
Go to Account, click on Communication Settings, and then switch off the Great Stuff toggle. You can also turn off all push notifications from the Great Clips app by selecting that option in your phone settings.
When will I start receiving messages in my app inbox?
It may take a few months before you first receive messages. When you have new messages in the Great Clips app, you’ll see a red alert on the bell icon in the top-right corner of the app’s home screen.
How do I delete messages in my app inbox?
On the right side of the message, swipe to the left. A red delete button will appear. Tap on the delete button to remove the message from your inbox. Note that messages will also automatically be removed from your inbox after a period of time.
How do I unsubscribe from emails?
Select the unsubscribe button in the footer of any Great Clips, Inc. email to unsubscribe.
What is Online Check-In?
With Online Check-In, you can put your name on the salon waitlist from anywhere – meaning the time you might spend in the lobby can be spent at home or running errands. Online Check-In shows you real-time estimated wait times so you can make getting a haircut work for your schedule. You can check in online on greatclips.com or with the Great Clips® app! When you check in online, you have the option to receive a ReadyNext® text alert when your estimated wait time reaches 15 minutes.
When is Online Check-In available?
You can check in online five minutes after the salon is scheduled to open and throughout the day, until 30 minutes before closing time. Online Check-In is not available the first five minutes after the salon opens to allow customers who are physically at the salon time to be checked in and have their names added to the waitlist.
How does Online Check-In save me time?
When you're on the waitlist, chances are you'll be next or almost next in line when you arrive. Please note that if you request a specific stylist upon arriving at the salon, your wait time may be longer.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call the salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. We do keep Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and complete your check-in. Requesting a stylist may increase your estimated wait time.
What do I do if I don't have a smartphone?
You can check in from any device that has internet (tablet, computer, etc.). Go to greatclips.com and click on Find a Salon or Check In. Enter your zip/postal code or city and you'll be using Online Check-In in no time! If you don't have an Internet connection, you can always walk right into any salon and add your name to the list.
How do I use Online Check-In?
On your phone, use our Great Clips app on iPhone or Android. On your computer, you can go to greatclips.com and click the Check-In button, or you can visit the salon locator page, enter your zip/postal code, choose a convenient location, and click the icon on the map. Then, tell us your name, how many people will be getting haircuts, and you’ll be added to the wait list!
When should I arrive at the salon?
After you check-in online, you’ll see your estimated wait time. You can sign up for ReadyNext texts to receive a text message when your estimated wait time is 15 minutes or less, so you can head to the salon. Once you arrive, let the stylists know you're there, and they’ll confirm your information and finish your check in.
Do I need to do anything when I arrive at the salon?
Be sure to let the stylists know when you arrive at the salon so they know you’re there and can finish your check in.
What happens if I arrive late?
We understand – things happen! Don't worry if you lose your keys, spill something, or get stuck in traffic. We'll keep your name on the list for a short period of time.
How do I cancel my check in?
If you checked in on Greatclips.com, the icon on the map will turn green and say checked-in. Click on the green icon for an option to cancel. If you checked in using the app, on the home screen tap Cancel check-in.
Why can't I check in right when the salon opens?
Online Check-In will not be available during the first five minutes a salon is scheduled to be open. This gives customers who are physically in the salon when it opens a chance to be checked in and have their names added to the wait list.
Why can't I check in at closing time?
We accept online check-in up until 30 minutes before closing time. You can still get a haircut at closing time, you just can’t check in on the app.
What does it mean when the salon pin says Wait List Full?
That means that the salon is experiencing very high demand, so Online Check-In is not available. We apologize for the inconvenience, as we can only accept walk-in customers until the wait time decreases.
What is ReadyNext®?
ReadyNext is a text message that notifies you when your estimated wait time reaches 15 minutes as your cue to head to the salon.
How does ReadyNext®work?
To receive a ReadyNext text, check in online using the Great Clips® app or on greatclips.com. Once you check in online, you will be asked if you want to receive a ReadyNext text. If you consent to receive the text, then once your estimated wait time reaches 15 minutes, you’ll receive a text saying it’s time to head to the salon. We encourage you to still pay close attention to your wait time to avoid missing your spot on the wait list. While ReadyNext is meant to send a text message as your haircut time nears, it is also possible that you may still have a short wait when you arrive at the salon. When you check in, if estimated wait time is below 15 minutes, you’ll be directed to head straight to the salon and will not be given the option to opt-in for a text message.
Does opting in once automatically sign me up for subsequent visits?
It does not. Each time you use Online Check-In, you will have the opportunity to opt-in to receive a ReadyNext text.
I received a text and went to the salon, but my wait time is more than 15 minutes. What happened?
The estimated wait time is based on the current conditions in the salon. As customers check in and are served, and as the team members change shifts, the estimated wait time adjusts accordingly. Also, if you arrive more than 15 minutes after, the salon may have taken the next person on the list and your wait time may have had to be adjusted.
Why does the estimated wait time keep changing once I have checked in?
The estimated wait time is based on the current conditions in the salon. As customers check in and are served, and as the team members change shifts, your estimated wait time adjusts accordingly.
Why was my name not on the wait list when I arrived at the salon?
Using Online Check-In saves your place in line, and salons will keep customers on the wait list for a bit of time in case customers run a few minutes late. The salon may remove your name from the waitlist if you do not arrive after your estimated check-in time. We encourage you to watch your estimated wait time and head to the salon so you arrive before your estimated haircut time.
Products and Services
Do Great Clips® salons sell haircare products?
Yes, Great Clips salons offer three brands of exclusive haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®. Check out the complete line of products here. (Haircare products in stock may vary by salon.)
What services do Great Clips® salons provide?
All Great Clips salons offer haircuts for the entire family. You can add additional haircare services at your next visit including a shampoo, a blow dry, or styling. Great Clips salons also offer touch-up services such as neck, beard, and bang trims to keep you looking great between haircuts, and select salons offer perms. Please contact your local salon with any questions on the services they offer.
How much does a haircut cost at Great Clips?
Great Clips salons are independently owned and the salon owner determines prices. For pricing information, please call the salon or walk in anytime.
How can I get coupons?
Customers can receive Great Clips coupons through multiple ways including printed postcards, broadcast television and radio, Facebook and Instagram ads, email, app messages, and more. Since Great Clips salons are independently owned and operated, and discounts will be available at various times for the salons in your area. We urge you to be cautious with any coupons you might see online as some are not authorized by Great Clips or are only applicable to specific salons. If you’re not sure if a coupon is valid, we recommend checking with your local salon.
Do Great Clips® salons offer hair coloring services?
Great Clips salons do not provide hair coloring services. .
Do Great Clips® salons offer perms?
Select Great Clips salons offer perms. Please contact your local salon with any questions on the services they offer.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your postal code to find information on salons near you, or call 1-800-473-2825.
Who do I contact with feedback about a visit to a Great Clips® salon?
We'd love to hear from you. You can submit your feedback by calling 1-800-473-2825, or emailing us at [email protected].
Visit our Careers site to find out what’s GREAT about working at Great Clips, to join Stylisthood®, our Talent Community, and to explore salon jobs. You can also contact a salon directly by phone or in-person.
All Great Clips® salons are independently owned and operated by third party franchisees. Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their individual salons.
Start by exploring the Great Clips franchise website for detailed information on owning a salon.
If your question wasn't answered above, you can find out more about visiting a Great Clips salon by emailing us at [email protected].
Great Clips Customer Service
Toll-free US and Canada: 1-800-473-2825