FAQ / contact us

So many things that will make your life easier! Check in online to save time waiting in the salon. Create a profile and then add favorite salons to make checking in online even easier. Be in the know when you opt in for email communications and push notifications.

You can download the Great Clips app on any Android or Apple device. You can also access your profile and check in online via greatclips.com on any device or computer.

Not at this time.

There’s a feedback option in the menu of the Great Clips app. Use the feedback form to submit ideas for the Great Clips app or about your salon experience.

It's easy! Go to the menu and select "Haircut Reminder". Select the  number of weeks between your haircuts in "Remind Me Every". Select "Save" on the bottom right of the screen. You can also select a specific day for your next reminder under "Next Reminder". Please note that you need to sign up for a profile and have notifications turned on in order to use this feature.

Just go to the Menu and select Haircut Reminder. From there, you can edit and save any haircut reminders you may have.

Go to the Menu and click "Haircut Reminders". At the top of the screen turn the "Haircut Reminders" button to the "off" position.

A profile lets you save favorite salons, which makes checking in online even faster. You can also add a haircut reminder. You can still check in online without signing up. It’s up to you!

For details on how we collect, store and use any personal information you provide, see our Privacy Notice. Be sure to check back as our Privacy Notice may be updated from time to time.

On the Sign In screen, tap on "Forgot Your Password.” You’ll get an email with a link to change your password.

Go to the Sign In screen and tap "Forgot your Password.” You’ll get an email with a link to reset your password. If log in issues persist, delete and reinstall the app.

Go to Menu->Settings. At the bottom of the Settings screen, you’ll see a large grey button to “Sign Out.”

Send us a note in the feedback form or call 1-800-473-2825 to delete your profile information. Note, however, that Great Clips is unable to delete the app off your device remotely. You are able to delete the app from your device at any time.

How do I stop receiving push notifications?

Go to Menu->Settings in the Great Clips app and locate "Great Stuff Notifications." Switch to "Off" to turn off notifications. Note that notifications related to your haircut reminder are separate, you can also turn those on or off in Settings or in the haircut reminder screen. You can also turn off all push notifications from the Great Clips app by going to your phone settings.

How do I unsubscribe from emails?

Select the unsubscribe button from any email you receive from Great Clips, Inc.

It may take a few months before you receive messages. When you have new messages, you’ll see a number on the Messages icon on the app’s home screen.

On the right side of the message, swipe to the left. A red "delete" button will appear. Tap on the delete button to remove the message from your inbox. Note that messages will also automatically be removed from your inbox after a period of time.

Online Check-In lets you add your name to the waitlist before you arrive at your local Great Clips salon. It’s not an appointment, but it does let you add your name to the list before arriving at the salon to help save you time.

Customers can check in online during the hours the salon is open. Online Check-In will not be available during the first five minutes a salon is scheduled to be open. This gives customers who are physically in the salon when it opens a chance to be checked in and have their names added to the waitlist. We accept online check-in up until 15 minutes before closing time. You can still get a haircut at closing time, you just can't check in on the app.

When you're on the waitlist, chances are you'll be next or almost next in line when you arrive. Please note that if you request a specific stylist upon arriving at the salon, your wait time may be longer.

Yes, you can use Online Check-In for all services except perms and formal updos. Please note that not all salons offer perms. And, most salons require an appointment for these services, so please call the salon to inquire.

No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. We do keep Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.

You can check in from any device that has internet (a smartphone, iPad, computer, etc.). Go to greatclips.com, click on Find a Salon or Check In. Enter your zip code or address and you'll be using Online Check-In in no time! If you don't have an Internet connection, you can always walk right in to any salon and add your name to the list.

On your phone, use our iPhone or Android Great Clips app. On your computer, go to the home page of our website (greatclips.com) and click the Check-In button. Or, visit the salon locator page, enter your postal code, choose a convenient location, and click the icon on the map. Then, tell us your name, how many people will be getting haircuts, and come on over!

Online Check-In lets us know you're on your way, so it's best to head right over right after you're done checking in. Once you arrive, let the stylists know you're there, and they’ll confirm your information and finish your check in.

Be sure to let the stylists know when you arrive at the salon so they know you’re there and can finish your check in.

We understand: Things happen! It’s not an appointment, so don't worry if you lose your keys, spill something, or get stuck in traffic. We'll keep your name on the list for a short period of time.

Once you are checked in, the icon on the map will turn green and say "checked-in.” Click on the green icon for an option to cancel.

Online Check-In will not be available during the first five minutes a salon is scheduled to be open. This gives customers who are physically in the salon when it opens a chance to be checked in and have their names added to the wait list.

We accept online check-in up until 30 minutes before closing time. You can still get a haircut at closing time, you just can’t check in on the app.

That means that the salon is experiencing very high demand and so Online Check-In is not available. We apologize for the inconvenience, but since the customer demand is already high, we can only accept walk-in customers until the wait time decreases.

The estimated wait time is based on the current conditions in the salon. As customers check in and are served, and as the team members change shifts, your estimated wait time adjusts accordingly.

Most salons keep Online Check-In customers on the wait list for about an hour or at least the length of their estimated wait time at check in. Online Check-In is not an appointment; you are saving your place in line and we encourage you to head to the salon after you've checked in. Occasionally, customers check in at the wrong salon, so make sure to double check the map and/or address to confirm you are checking in at the correct salon.

The estimated wait time is based on the current conditions in the salon. As customers check in and are served, and as the team members change shifts, your estimated wait time adjusts accordingly.

Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®. Check out the complete line of products here. (Haircare products in stock may vary by salon.)

All Great Clips salons offer haircuts for the entire family. Additional services include a shampoo, a blow dry, or styling such as an updo or French braids. We also offer perms at select salons. Please contact your salon to check the services offered.

How much does a haircut cost at Great Clips?

Our salons are independently-owned and the local salon owner determines prices. For pricing information, please call the salon or walk in anytime.

How can I get coupons?

he cost of a haircut at Great Clips is a great value at the regular price.  However, from time to time discounts are offered by the local Great Clips salon(s). These are communicated in various ways via printed postcards received through the mail, broadcast television and radio, and digital ads. Since Great Clips is franchised, salons are individually-owned and operated, and therefore discounts will take place at various times for the salons in your area.

Does Great Clips color hair?

That's something we do not do.

Yes, but not in every salon. Use the salon locator on the Great Clips app or our website to find the phone number of your nearest salon. Then, call to find out if they offer perms.

Use the salon locator on greatclips.com. Enter your postal code to find information on salons near you, or call 800-473-2825.

Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can help you find a salon nearest you so you can add your name to the list before heading to the salon

We'd love to hear from you. You can submit your feedback using the online form on this page, by calling 1-800-473-2825, or e-mail us at customerservice@greatclips.com.

Visit our Careers site to find out what’s GREAT about working at Great Clips, to join our Talent Community, and to explore salon jobs. You can also contact a salon directly by phone or in-person.

Start by exploring the Great Clips franchise website for detailed information on owning a salon.