Yvonne Mercer

Vice President of Business Services, CFE 
Yvonne provides leadership and direct support, guidance and oversight to franchisees. While maintaining strong systems and processes to provide a quality experience for customers in each location, she also helps individual franchisees develop their businesses to build profitable salons. Yvonne joined Great Clips in 1994 as a former licensed cosmetologist. To her current role, she brings first-hand field leadership experience, as regional field consultant, manager, and then director. She applies this knowledge to the complexities and challenges across the system as she works to ensure widespread franchisee success. Her accomplishments include pioneering Great Clips expansion in Columbus, Cincinnati, Dayton, Cleveland and Toronto. Yvonne held various positions in public relations and broadcast media prior to joining Great Clips.