MINNEAPOLIS, Aug. 1, 2011—In a few short weeks, kids will begin heading back to school. For millions of families, that means a rush to get school supplies, new clothes, and of course, a haircut. Great Clips, the world’s largest salon brand, understands the time constraints involved with preparing for back-to-school, and is focused on helping families save time with their Online Check-In service.
“We understand how busy our customers are, especially when it comes to getting ready to head back to school,” says Rhoda Olsen, Great Clips CEO. “We’ve always been focused on keeping wait times low, but with Online Check-In we can make our customer’s wait even shorter; saving them time and making their back-to-school planning even more convenient.”
Online Check-In allows customers to add their name to the wait list of a Great Clips salon—before they arrive. Customers are able to search for their preferred location on www.greatclips.com, click on the Check-In image on the map, and enter their name and phone number. The information is immediately routed to the salon’s computer register where the customer’s name will appear on the wait list. Whether they check in remotely or at the salon, customers are taken in the order they were added to the list.
The new Online Check-In service is available at Great Clips’ 3,000 salons across the United States and Canada, including free iPhone and Android apps.
“We are especially excited about our free downloadable apps,” says Steve Hockett, Great Clips Sr. VP of Operations. “In addition to the apps making Online Check-In more convenient, we can continue to improve the customer experience based on the comments posted by our app users.”
When asked what enhancement request Great Clips hears the most, Hockett responded, “Many users ask for the option to see stylist schedules. Although we are listening and will continue to enhance the check-in feature based on customer feedback, this is one change we will not make. We are uncomfortable with possible safety elements around publishing stylist schedules."
Although Online Check-In does not let you request a specific stylist, you can save time by getting in line virtually with any one of the licensed stylists at your nearest Great Clips salon.
About Great Clips, Inc.
Great Clips, Inc. was established in 1982 in Minneapolis. Today, Great Clips has more than 3,000 salons throughout the United States and Canada, making it the world’s largest salon brand. Great Clips salons employ nearly 30,000 stylists who receive ongoing training to learn advanced skills and the latest trends. Make Great Clips your choice for value-priced, high-quality haircare for men, women and children. No appointments needed, and salons are open nights and weekends. And, it’s more convenient than ever with Great Clips’ Online Check-In. To check-in online, visit www.greatclips.com or download the app for Android and iPhone. For more information about Great Clips, Inc. or to find a location near you, visit www.greatclips.com.