MINNEAPOLIS, Jan. 21, 2011—Great Clips, the world’s largest hair salon brand, formally announced the beginning phases of a system-wide roll out of its easy, simple and quick Online Check-In feature. The new Online Check-In service will be offered at nearly 3,000 Great Clips hair salons across the United States and Canada by year-end.
The Online Check-In service allows customers to add their name to the wait list of a Great Clips salon—before they arrive. Once it’s available in their market, customers can go to www.greatclips.com, search for their preferred location, click on the Check-In image on the map, and enter their name and phone number. The information is immediately routed to the salon’s computer register where the customer’s name will appear on the wait list.
“Online Check-In is an added convenience we will offer to our customers,” said Steve Hockett, Vice President of Operations. “This service also provides our franchise salon owners with a competitive advantage and an opportunity to continue growing their customer base.”
Great Clips introduced Online Check-In in Spokane, Wash., as a test market in February 2010. The company added the Las Vegas, Portland, Ore. and South Bend, Ind., markets from March to June to further gauge salon staff feedback and customer satisfaction.
“Our customers have been very pleased with the Online Check-In service,” said Yvonne Bradley, a salon general manager in Las Vegas. “Customers tell us they appreciate our efforts to improve their experiences and to save them more time. Tech-savvy professionals use their smart phones to check in to their favorite Great Clips on the way to or from work or errands; then ‘walk right in, and sit right down.’”
“The benefit of Online Check-In to our customers is clear and persuasive: it’s a time saving convenience that gives them more control over their busy schedules,” said Dave Youmans, Great Clips franchise salon owner in Portland.
Online Check-In is also available as a mobile application for the iPhone/iPad and Android devices. To download, please visit the App Store or Android Market.
About Great Clips, Inc.
Great Clips, Inc. was established in 1982 in Minneapolis. Today, Great Clips has more than 3,000 salons throughout the United States and Canada, making it the world’s largest salon brand. Great Clips salons employ nearly 30,000 stylists who receive ongoing training to learn advanced skills and the latest trends. Make Great Clips your choice for value-priced, high-quality haircare for men, women and children. No appointments needed, and salons are open nights and weekends. And, it’s more convenient than ever with Great Clips’ Online Check-In. To check-in online, visit www.greatclips.com or download the app for Android and iPhone. For more information about Great Clips, Inc. or to find a location near you, visit www.greatclips.com.